Thank you for choosing HINDKUSH DIGITAL PRIVATE LIMITED as your trusted online electronics shopping destination. We strive to ensure your satisfaction with every purchase. In the event that you are not completely happy with your order, we have established the following refund policy:
Order Accuracy:
a. If you receive an incorrect item or a product that doesn’t match your order, please contact our customer support team within 24 hours of delivery.
b. We will investigate the issue and provide a refund or replacement for the affected item(s) as deemed necessary.
Quality Concerns:
a. We are committed to delivering authentic and high-quality electronic products. If you receive a product that does not meet your expectations in terms of performance or condition, please notify us within 48 hours of delivery.
b. Our team will assess the situation and may request additional information or photos for verification purposes.
c. Based on our assessment, we will offer a refund or replacement for the affected item(s) at our discretion.
Damaged or Defective Items:
a. If your order arrives with damaged or defective items, please contact us immediately, preferably within 24 hours of delivery.
b. Our customer support team will guide you through the return or replacement process.
c. We may require you to provide evidence of the damage or defect, such as photographs or a brief description, to help us process your request efficiently.
Refund Process:
a. Once your refund request is approved, we will initiate the refund process within a reasonable timeframe.
b. Refunds will be issued using the original payment method or as store credit, depending on the situation and your preference.
c. Please note that processing time for refunds may vary based on your payment provider or financial institution.
Please Keep in Mind:
Refund Deadline: All refund requests must be submitted within 7 days from the date of delivery. Requests made after this period may not be eligible for refunds or replacements.
Refunds are subject to verification and approval by [Your Store Name].
Opened, used, or physically damaged electronics (unless defective on arrival) may not qualify for a refund.
Refunds for promotional or discounted items will be processed based on the actual amount paid, not the original price.
We are committed to providing a smooth and satisfying shopping experience. If you have any questions or need assistance regarding our refund policy, please don’t hesitate to contact our customer support team.
Thank you for shopping with HINDKUSH DIGITAL PRIVATE LIMITED — your satisfaction is our priority!