At HINDKUSH DIGITAL PRIVATE LIMITED, we understand that sometimes plans change and you may need to cancel an order. To ensure transparency and a hassle-free experience, we have outlined our cancellation policy as follows:
1. Order Cancellation:
a. You may cancel your order free of charge within 24 hours of placing it.
b. To request a cancellation, please contact our customer support team with your order number and details.
2. Same-Day Delivery Orders:
a. For orders scheduled for same-day delivery, cancellation requests must be submitted at least 3 hours before the scheduled delivery time.
b. If your request is received on time, we will cancel the order and initiate a refund.
3. Pre-Order or Scheduled Delivery Orders:
a. For pre-orders or scheduled deliveries, cancellation requests must be made at least 6 hours in advance of the scheduled delivery time.
b. If your cancellation is received within the required timeframe, we will process your request and initiate a refund.
4. Refund Process:
a. Once your cancellation is approved, we will begin the refund process within a reasonable timeframe.
b. Refunds will be processed to the original payment method or offered as store credit, based on your preference.
c. Please note: refund processing time may vary depending on your payment provider or bank.
5. Late Cancellation or No-Show:
a. If a cancellation request is made after the specified cutoff time, a cancellation fee may apply.
b. In case of a no-show or failure to cancel in time, the order will be marked as fulfilled, and no refund will be issued.
6. Important Notes:
All cancellation requests are subject to verification and approval by HINDKUSH DIGITAL PRIVATE LIMITED.
If your items have already been packed or dispatched, they may not be eligible for cancellation or refund.
For special items, customized electronics, or limited-time offers, cancellations may not be possible once the order is processed.